FAQs

Have questions about Pawgo?

What information is needed to book an appointment?

Give Pawgo your petโ€™s information, a credit or debit card to confirm, and a date and time that works for you. You are charged after service day. Authorize the final amount with your groomer, add a tip if you see fit, and you are done.

Do your vans have hot water and AC?

All Pawgo vans are self-contained with hot water, AC, wastewater tanks and a grooming table. See a video of how it works here.

I live in an apartment. Do you need to plugin to an outlet?

We have a selection of vans that run on generator power and are all independent from the grid. Our generators are powerful enough to run a small A/C unit so that your pet and our groomers are comfortable through the process. However, please specify if you do live in an apartment to ensure a generator-powered van is sent to you.

Do you have service 7 days a week?

Yes. Please make sure to book in advance if you need weekend appointments. Varies by area and groomer.

How long will it take for you to groom my pet?

A full groom takes anywhere between 1 โ€“ 2 hours. A bath and tidy is about 1 โ€“ 1.5 hours.

Is the mobile grooming van insured?

All of our independent groomerโ€™s mobile grooming vans are fully insured.

What products do your groomers use?

It varies by groomer-- groomers have freedom to choose because they service all types of pets.

Still have an unanswered question?

Drop us a message with your question and we will get back to you.